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Privacy Policy 

 

Website: www.noracoaching.com Data Controller: Nora Coaching ("We," "Us") Contact: contact@noracoaching.com

This Privacy Policy informs you about how Nora Coaching collects, uses, protects, and shares the information you provide when using our website and services. We prioritize the protection of your personal data.

 

1. Categories of Data Collected

 

We collect different categories of data necessary for service delivery:

  • Identification Data: Full name, email address, phone number, mailing address (collected via forms, bookings).

  • Transaction Data: Payment information (processed securely by Stripe, PayPal). We do not store your full credit card information.

  • Usage Data (Non-Sensitive): IP address, pages visited (collected via cookies, subject to your consent).

  • Coaching Data (Sensitive): Notes and information shared voluntarily during sessions (treated with absolute confidentiality).

 

2. Purposes and Legal Basis for Processing

 

Your information is used for specific purposes based on the following legal grounds (GDPR/Global Compliance):

  • Contract Performance: To provide and manage coaching services, bookings, and process payments.

  • Your Consent: To respond to contact requests and send marketing communications (newsletters, offers).

  • Our Legitimate Interest: To improve website navigation and services.

  • Legal Obligation: To comply with legal requirements (accounting, tax, etc.).

 

3. Sharing and Confidentiality

 

We commit not to sell, exchange, or transfer your data without your consent, except with:

  • Essential Service Providers: Third parties who assist us with site operation, secure payment processing, and newsletters.

  • Legal Obligation: If required by law.

 

Confidentiality of Coaching Data

 

Absolute confidentiality is applied to notes and information shared during sessions. This data is never shared, except in case of compelling legal obligation (e.g., imminent danger).

 

4. Data Retention Period

 

  • Clients (Billing, etc.): Retained during the contract relationship, then archived for the legal period (typically 5-10 years).

  • Prospects (Non-Clients): Retained for 3 years after your last contact.

  • Coaching Notes: Retained for 1 year after the end of the accompaniment.

 

5. Use of Cookies

 

The Site uses cookies for proper function. We use essential cookies and analytical cookies (subject to your explicit consent, which you can manage via the site banner or browser settings).

 

6. Your Rights (GDPR Compliance)

 

You have the following rights over your data (contact us at contact@noracoaching.com to exercise them):

  • Right of Access.

  • Right to Rectification.

  • Right to Erasure ("Right to be Forgotten").

  • Right to Limitation of Processing.

  • Right to Data Portability.

  • Right to Object (e.g., to direct marketing).

  • Right to Withdraw Consent at any time.

You also have the right to lodge a complaint with a supervisory authority (like the CNIL in France).

 

7. Security

 

We implement appropriate technical and organizational security measures (SSL protocol, restricted access, etc.) to protect your information against unauthorized access, loss, or disclosure.

 

8. Policy Changes

 

We reserve the right to modify this Policy at any time. Changes will be posted on this page and take effect upon publication.

 

9. Disclaimer 

 

All sessions offered by Nora Coaching are for personal and spiritual development. Energy healing and holistic coaching are complementary practices and are not a substitute for medical diagnosis or treatment. By booking, you acknowledge that you are fully responsible for your physical, emotional, and spiritual health.

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